The Year Creativity Got Its Backbone Back

Cannes Lions 2026 was not anti-AI. It was anti-laziness. The Answer Economy was watching — and running Prime Day at the same time.

Jun 28, 2026

The 2026 Cannes Lions International Festival of Creativity turned out to be bigger than anyone planned. While the industry gathered on the Croisette to celebrate creativity, Amazon ’s Prime Day was running simultaneously — June 23 through 26 — and “Alexa for Shopping” was quietly crossing a threshold, behaving less like a search engine and more like a conversational advisor. That convergence may have been accidental. But it was revealing.

I didn’t attend Cannes Lions this year, though I followed every moment of it with full-blown FOMO — session recaps, jury notes, LinkedIn posts, agency write-ups, case films, even an Ad Age column on the first day to stoke the conversation. At the same time, I spent countless hours with my colleagues studying Amazon’s Prime Day moves — some obvious, some subtle — running prompts and tracking Alexa’s behavior across categories. Two of the biggest events in the marketing calendar, unfolding in parallel. I paid close attention to both.

Having twice served as a Cannes Lions juror, I’ve learned that the best work usually has a second life beyond the case film. The question was not simply “what won?” It was “what is the work teaching us?”

The answer was clear: Cannes 2026 was not simply another festival about AI. It was the year creativity got its backbone back.

AI was everywhere — in sessions, platforms, production workflows, creator tools, retail media, and agency operating models. But the best conversations were not really about AI at all. They were about judgment. Now that everyone has access to infinite content, what still makes a brand worth choosing, trusting, remembering, and talking about?

The answer was clear: Cannes 2026 was not simply another festival about AI. It was the year creativity got its backbone back.

The emerging consensus: AI raises the premium on human insight. It can accelerate, version, synthesize, and distribute, but it does not automatically understand tension, taste, humor, timing, or the small human truths that make a brand matter.

P&G’s Marc S. Pritchard put it bluntly: robots can’t build brands. That landed because it did not reject AI — it put AI back in its proper place. The AI era does not make brand fundamentals less important. It makes them brutally visible.

KitKat and the Premium on Cultural Reflex

The most instructive winner of the week was Nestlé‘s KitKat’s “Heist.”

A stolen shipment of hundreds of thousands of bars could have been buried as bad news. Instead, the brand turned it into a live cultural story with speed, humor, transparency, and deep confidence in its own codes. It did not feel manufactured. It felt discovered.

KitKat recognized a chaotic real-world moment, reframed it through the brand’s “Have a break” sensibility, and released it into culture at exactly the right time. That is brand behavior that survives the AI era: fast, human, distinctive, and rooted in memory structures people already understand.

It also delivered one of the clearest Answer Economy lessons of the week. The brand converted vulnerability into visibility — turning an operational mishap into a trust-building, fame-building, memory-building moment.

It also delivered one of the clearest Answer Economy lessons of the week. The brand converted vulnerability into visibility — turning an operational mishap into a trust-building, fame-building, memory-building moment. In a world where every brand claim can be interrogated by consumers, journalists, regulators, and AI systems, the ability to respond credibly and creatively to real-world events is a competitive advantage.

Mercado Libre and the New Participatory Surface

Mercado Libre’s soccer-field barcode was another beautifully simple signal of where brand creativity is going.

By turning the field itself into a scannable code, the brand collapsed sport, broadcast, outdoor, commerce, and cultural ritual into a single gesture. The field became the interface. The broadcast became the distribution channel. The fan became the participant.

The best brand surfaces are no longer just seen — they are used. KitKat showed the power of cultural reflex. Mercado Libre showed the power of participatory utility. Both pointed in the same direction: the strongest brands are not just buying attention. They are designing moments people can enter.

More broadly, sports showed up less as sponsorship inventory and more as creative infrastructure — a platform for participation, commerce, and cultural speed.

What the Grand Prix Winners Really Said

The broader Grand Prix pattern reinforced the same thesis. The Ordinary Skincare Co turned ingredient literacy into storytelling. Kraft Heinz turned memory structures into proof.

The launch of the Creative Brand Lion felt like a statement. For the first time, Cannes recognized not just a campaign but an entire brand’s creative body of work — the consistency, the courage, the system behind the output. AB InBev won it, and the point was clear: creativity is not a department, it is a discipline.

Wisła Kraków SA ’s “Lucky Fan Index” made a similar point in commerce: conversion is no longer just plumbing. It can be fandom, identity, data, and loyalty wrapped into one creative system.

The through-line was not technology for its own sake. It was usefulness, proof, participation, and memory. The best work did not just win attention. It gave people something to understand, believe, use, or act on.

The industry did not reward laziness dressed up as innovation. It rewarded ideas with a reason to exist.

When AI Became the Media Marketplace

Cannes 2026 also made clear that AI media is no longer theoretical.

OpenAI’s first official presence as a media seller signaled that advertising inside AI environments is moving from pilot to platform. Thanks in no small part to the sharp real-time notes of my friend Debra Aho Williamson — as on top of the AI ad economy as anyone in the business — I felt like I had a front-row seat to the conversation from afar.

But the commercial excitement comes with a trust constraint. In AI environments, a recommendation can feel less like an ad impression and more like advice. Answer integrity, labeling, and transparency are now central to the future of advertising. Monetization cannot contaminate trust. (See my earlier exchange with OpenAI‘s David Dugan on this topic.)

The deeper shift is that media is moving from keywords to meaning. Brands will need to understand the intent behind consumer questions, the evidence AI systems trust, and the conversational pathways that lead from curiosity to recommendation to purchase. This is where advertising, AEO, and agentic commerce converge. A consumer can now ask, compare, decide, and buy within the same conversation — collapsing the distance between media, recommendation, and transaction.

One of the most instructive real-time examples unfolded during Cannes week itself, as Amazon’s Prime Day ran June 23–26. Across multiple categories we observed, Alexa behaved less like a search engine and more like a diagnostic advisor — asking clarifying questions before recommending products, with sponsored prompts woven into the conversational flow. Amazon even introduced auto-buy: shoppers set the conditions, Alexa executes the purchase. The consumer may barely notice they chose your brand at all.

This is the new shopping shelf: products don’t just need to be found — they need to be ready to answer. From stains to pet odors to cold-water performance, Alexa is turning product pages into Q&A moments.

Retail media is evolving from buying impressions to buying explanations. As one framing put it: the best deal is no longer searched for — it is asked for, watched by an agent, and eventually bought by one. That was not a future scenario during Cannes week. It was happening while CMOs were networking on the Croisette.

The Consumer Reality Check

McKinsey & Company ’s State of the Consumer 2026 Report, unveiled and discussed at Cannes, offered two findings that matter.

First, the Gen Z trust paradox: younger consumers are using AI heavily but trusting it less. The consumer is not handing decisions to AI. They are triangulating, verifying, and looking for proof at every checkpoint.

Second, when inconsistent third-party information causes AI models to misrepresent or omit a brand entirely — and this is happening across categories right now — the damage is operational, not theoretical. Brands cannot fix what they cannot see.

Form the McKinsey Study

Both findings point to the same strategic gap. The problem is not that brand-owned websites matter less. The problem is that too many are not built to answer. In the Answer Economy, the brand site becomes the canonical evidence layer — where claims are clarified, ingredients explained, FAQs structured, and expert proof published. Even when an LLM does not cite the brand site directly, it shapes the broader ecosystem of retailers, publishers, and AI-readable sources that influence the final answer.

The website is not dead. Most websites just are not answerable enough.

Creativity as an Operating System

The Creative Brand Lion matters because it recognizes that great work is rarely accidental. The best brands are building the muscles, incentives, data flows, and leadership behaviors that make creativity repeatable — and Jim Stengel’s Lions Laureate recognition was a well-earned reminder that those things still have to be taught, modeled, and passed down.

But this raises a question the industry has not fully answered: where does the next generation of creative judgment come from? If AI takes over the grunt work — resizing, versioning, rough copy, first drafts — the industry may accidentally automate away the apprenticeship layer where taste is formed. The missing middle may become one of the industry’s biggest talent challenges.

Proof Is the New Polish

Cannes’ tougher awards standards sent a clear signal: the industry is tired of case-study theater. Inflated claims, thin evidence, and purpose-washing optics are a bigger problem in the AI era, because AI makes it easier than ever to manufacture beautiful case films and polished-looking results.

In the Answer Economy, unverifiable creativity becomes a liability. Proof is becoming part of the craft. The jury premium shifted toward restraint and consequence. In a year when AI can make almost anything look polished, that is exactly the right call.

One related tension worth naming: the creator economy and the Answer Economy do not yet fit neatly together. Creator content dominates culture but is not consistently integrated into answer engines. Much of it lives in video, short-form clips, and closed platforms that LLMs do not reliably ingest, cite, or trust. If creators are becoming the new brand interface, their content needs to become more answerable — disclosed, structured, and connected to credible proof. Otherwise, the creator economy drives attention while the Answer Economy quietly routes trust somewhere else.

The Real Scorecard

Cannes 2026 was not anti-AI. It was anti-laziness.

Whether it was KitKat turning vulnerability into cultural reflex, Mercado Libre turning a field into an interface, The Ordinary turning science into story, Wisła Kraków turning fandom into commerce, or AB InBev turning creativity into a discipline — the best work had consequence beyond the impression.

The week’s real scorecard was not who had the flashiest activation or the best cabana. It was who showed evidence of a brand with a living nervous system — listening, reacting, proving, creating, and earning trust in real time.

Cannes 2026 may be remembered as the year AI became media. But KitKat’s “Heist” reminded everyone that the best answers still need a brand people remember.

I tried to tease this idea during Cannes week with a LinkedIn post giving informal “Answer Cannes” high-fives to brands like Patagonia, Amazon Alexa, Sephora, and a few others that seem to understand the discipline of answering. But the more I sit with it, the more I think this requires more than a clever post or a one-off list. It probably requires a full-scale movement.

Most of my letters to Cannes over the past five years have gone unanswered — which, given the theme, is almost too perfect. The next frontier of creativity may be getting the industry itself to answer.

The category — or at minimum the criterion — should recognize brands making a serious, systematic effort to answer questions. Not brands that simply went viral, but brands that built the evidence, structured the content, disclosed the claims, and showed up accurately when consumers — and AI — needed real answers.

Pritchard’s challenge about robots and brand-building is right, but incomplete. The mirror-image risk is the brand that uses AI to generate volume rather than answer with integrity. The antidote to lazy AI creativity is not just better craft. It is better accountability.

There is no more authentic act in the Answer Economy than actually answering